Although we sign up hundreds of customers a year from all sizes, industries and geographies a very small subset of them (statistically under %1) have complicated onboarding procedures requiring: certificates, contracts, large questionnaires, etc.
If your questionnaires involve any of the following we won't be able to work on them:
- They require changes to our TCs
- They require additional TCs
- They require RFIs, RFPs
- They require company (legal, financial, etc), staff or customer information that is not already public on UKs Company House portal (see here)
- Ask things which are already answered on this FAQ (how we secure our software, how we secure our company, etc)
The reason for this is that we operate at a cost (this is why we are so cheap) and any work in this regard costs us time and legal reviews, both very expensive tasks that offset any margin on our very cheap pricing.
Although we do not reply to such questionnaires we are happy to Zoom and get to know each other and you can always ask whatever is relevant for you there, simply use the contact us form on our website to schedule a call.
We understand other GRC software companies might not bill or mind doing all this for you, the reason is basically because their pricing structure contemplates these costs. In our view it is unfair to increase our fees to everyone when only a few (less than %1) customers require this additional admin work.